SMS Terms & Conditions

01 Program Description

Xprotech Solutions LLC offers an SMS messaging program to provide project updates, appointment reminders, customer support responses, and service-related communications to customers who opt in.

Messages are sent from our short code or local business number and may include information about ongoing projects and important service announcements.

02 Opt-In & Consent

By providing your mobile phone number and checking the SMS consent box on our website forms at xprotechsolutions.com, you expressly consent to receive SMS text messages from Xprotech Solutions LLC at the number provided.

• Consent is not a condition of any purchase or service
• You must be the owner or authorized user of the mobile number provided
• Your consent and opt-in record are stored securely for compliance purposes

03 Message Frequency

Message frequency varies. Message and data rates may apply. You can expect to receive approximately 2 to 5 messages per month. Message volume may increase during active client projects or ongoing support conversations.

We will not send excessive or unnecessary messages. Our goal is to keep communications relevant, timely, and useful to you.

04 Message & Data Rates

Message and data rates may apply. Please contact your mobile carrier for details about your text messaging plan. Xprotech Solutions LLC is not responsible for any charges incurred from your carrier in connection with this SMS program.

• Standard SMS rates from your carrier may apply to each message received
• Data charges may apply if you receive MMS messages
• We recommend checking your carrier plan if you are on a limited messaging plan

05 How to Opt Out (STOP)

You may opt out of receiving SMS messages at any time. To unsubscribe, simply reply STOP to any message you receive from us.

• After opting out, you will receive a one-time confirmation message
• You will no longer receive SMS from this program after opting out
• You may re-subscribe at any time by opting in again through our website forms
• Opt-out requests are processed immediately and honored within 24 hours

06 How to Get Help (HELP)

For assistance with our SMS program, reply HELP to any message you receive from us. You can also contact us directly through the following channels:

• Email: hello@xprotechsolutions.com
• Phone: (737) 415 9354
• Phone: +1 737 220 1842
• Website: xprotechsolutions.com

We aim to respond to all inquiries within 24 business hours.

07 Supported Carriers

Our SMS program is supported on most major U.S. carriers. Supported carriers include, but are not limited to:

• AT&T
• Verizon
• T-Mobile
• Sprint
• US Cellular
• Other regional and minor carriers

Carriers are not liable for delayed or undelivered messages. Delivery may be affected by carrier network conditions, device settings, or other technical factors outside our control.

08 Privacy & Data Sharing

We respect your privacy and are committed to protecting your personal information. The following data practices apply specifically to our SMS program:

• No mobile information will be shared with third parties
• All opt-in data, including phone numbers and consent records, is kept confidential
• Your mobile number will not be sold, rented, or shared with third parties
• SMS opt-in data is stored securely and used solely to deliver program messages
• Opt-out records are retained indefinitely to honor your preferences

For full details on how we collect, use, and protect all personal information, please review our Privacy Policy.

09 Program Contact Information

For any questions or concerns related to this SMS program, please contact us directly:

• Company: Xprotech Solutions LLC
• Address: 16 Majestic Dr, Lombard, IL
• Email: hello@xprotechsolutions.com
• Phone: (737) 415-9354
• Website: xprotechsolutions.com

10 Changes to These Terms

We reserve the right to update these SMS Terms & Conditions at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this page.

Continued participation in the SMS program after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.